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FAQS PAGE


Brief introduction


1. Sign in:

Click "Sign In" or "Join Free" in the upper right corner of the page and follow the prompts.

2. Payment order:

Mobile application support: cash on delivery, PayPal payment.

3. Customer service consultation:

Users can consult through online customer service or telephone customer service of mobile application, and customer service is online from 8:30-21:00 from Monday to Sunday (customer service is offline, you can submit consultation content and contact information through message function, and customer service will contact you at the first time after it is online).

4. Order query:

After the user logs in, he / she can purchase goods, and enter the order management of personal center to query the order status and logistics information;                Users can also query the order and logistics information through manual customer service (if there is a large amount of consultation, they need to wait in line and recommend users to query by themselves).

5. Return service:

Users need to confirm the receipt of goods before returning and exchanging services. After confirming the receipt of goods, your order will be displayed in the return / After-sale part. At this time, you can apply for a return (if you need to return and exchange goods, please understand the relevant after-sale policies, or contact after-sale customer service. Goods that do not meet the conditions will not be returned and exchanged).


Copyright: Shantou Yiyuan Trade Co., Ltd. Tel: 400-800-7788 Add: No.6, Lane 1, Pu Meihu District, Guangyi street, Chenghai District, Shantou City

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